How to Manage PR Strategy

prThis is the 17th post of a 50 article series for beginners building marketing at B2B startups.

There is a common misconception that lots of PR is critical for B2B startups to grow. While PR is certainly a valuable marketing channel, and in some cases can be a huge driver of new leads, it’s important to break it down and apply our marketing dollars effectively.

The #1 mistake I’ve seen in PR is getting press in publications not read by your targets.

For example, suppose you sell software for restaurants and your initial targets are fast casual establishments (i.e. Chipotle). Your target persona is the CIO of Chipotle and it’s competitors.

In this scenario, while it may get you excited, being written about in TechCrunch isn’t going to move the needle exceptionally far. That is “vanity PR” and it does very little in regards to demand generation among potential target customers.

To keep things simple, let’s organize PR related activities into two buckets:

  • Press releases
  • Articles and sponsored content

When you hear the term “PR,” it most often refers to the second bucket. PR firms offer services to help get your company written about, and your leadership team quoted in articles. Of course, having an exceptional product is often a shortcut to getting written about in such articles. Most startups have to do plenty of manual work to get noticed. Here are some considerations for your PR strategy:

1. Establish a cadence of 1 release per month

To establish your brand in the market, develop a “steady drumbeat” of 1 press release per month. Each release should note something new and exciting about your company, such as a new major customer. These types of releases can be incredibly impactful because they may land on the desk of decision makers at your customer’s competitors, thus increasing their urgency to engage with you. The monthly cadence is important because it keeps you top of mind with your targets and generates a feeling of momentum.

2. Make PR more about thought leadership

PR is not just about making announcements… it is about establishing your company (and often your CEO) as a thought leader in your space. Consistently being quoted in publications and being seen as a resource when journalists are writing articles is a great way to measure PR success.

For my team, since our goal is to be regarded as the #1 go-to resource for mobile in the fitness industry, we strive for industry publications to seek us out for quotes when they are writing about that topic, because we have positioned ourselves as experts through our inbound content strategy.

3. Focus on publications that your targets read

Avoid the vanity publications. In the restaurant example, you should be getting articles in Fast Casual magazine, not necessarily Business Insider, which is more often frequented by technologists. As you are building your target personas, an important component to research is what they read and why. What publication do your targets trust? Whatever it is, that is most definitely where you need to be. The good news is that by advertising and building relationships with the editors of these publications, it is easy to be on the top of their minds for including your press releases and calling you for quotes.

4. Focus on real content

Advertising is good, but genuine content is always better. Unbiased articles or sponsored content in trusted publications is certainly valuable for building brand recognition and in some cases, driving demand.

5. Mix between print and digital

PR can come in the form of being included in industry-specific print magazines, or just online articles. Both have different types of readership (again this depends on your target persona) and can be beneficial in reaching your audience.

6. Get quoted, offer assets and support journalists

Believe it or not, journalists are actually quite motivated to talk to you. If they are writing a piece for their publication, a key part of their job is to research and learn about a topic that they may not know much about. Therefore, you can make their job a lot easier by providing written summaries, gathered statistics, graphic assets and other related content for topics that they might call on you for.

7. Build a press kit

Your press kit often includes your boilerplate, key company facts, downloadable logos and executive headshots.This should all be maintained in an easily sharable package for journalists.

Depending on your industry, I’d typically suggest avoiding paying an expensive PR firm day 1. Much of the basic PR can be done internally (writing/publishing releases and building basic relationships with the publishers of industry publications). As you grow to the point where more macro-level thought leadership becomes important (i.e. articles in the New York Times), a PR firm could be a great asset for your marketing team.

This post is part of a 50 article series on startup marketing

Greg Skloot is a technology entrepreneur and marketer. He is currently VP Growth at Netpulse, the #1 provider of mobile apps for health clubs and a $40M VC backed software company in San Francisco. At Netpulse, he leads marketing, operations and strategic growth. Previously, Greg was CEO and Co-Founder of Attend.com, where he built the initial product, raised $3M and hired a team of 30. Contact Greg at skloot.org/contact.



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