How to Use Closed Loop Marketing

imageThis is article #2 out of 50 in The Startup Marketing Playbook.

Marketing is now a data game. Successful B2B marketers are highly data-driven and speak in terms of A/B testing, conversion metrics and trackable journeys. This maniacal focus on data enables marketers to solve the classic problem of understanding which marketing strategies actually work to drive leads, and which are a waste of time. The key to solving this problem is closed loop marketing. As we kick off this 50 post blog series on startup marketing, this concept is exceptionally important to understand.

Closed loop marketing is simply a set of strategies that give marketers access to data on where a lead came from, and what specific marketing activities converted them from target to lead to MQL (if those terms are unfamiliar, read this post). Closed loop marketing is a required strategy for effectively growing a B2B marketing organization. Let’s walk through how it works:

1. Start with inbound content strategy

The epicenter of inbound and closed loop marketing is your website. This is what attracts visitors to read valuable content, download special offers (ebooks, webinars, etc) and become being ready for sales. When targets visit your website, your marketing automation software installs a tracking cookie – a small, legal piece of computer code that anonymously tracks the target’s interactions with your content: which pages they visit, which links they click and the time they spend on each.

2. Connect visitors to leads

When you just have visitors on your website, the tracking cookies are tracking anonymous data. That might be good to show trends, but it doesn’t help track each specific journey, i.e. the path a target takes between coming to your website and buying your product. When a visitor fills out a landing page form to download a piece of content, their contact information is attached to that cookie and tracked in your marketing automation software. This connects their contact record to all of the online activity they have engaged in since you started tracking.

3. Track activity as they move through the funnel

Once a contact is being tracked with a cookie, we as marketers can look into the automation system to see a beautiful timeline of every interaction the lead has with us, from their original entry source (e.g. Google search) through their completion of a demo request form to become an MQL.

This timeline is a marketer’s best friend and can provide incredible insight into a target’s journey. It is a visualization of the funnel journey from target > lead > opportunity > customer. The cookie combined with marketing automation software makes this timeline happen. We’re tracking website visits, content downloads, email clicks and funnel stage conversions.

The target in this example ultimately came to our website via a Google search (which is listed in an earlier month in the timeline), visited our website multiple times, provided us with her contact information (thus making her a lead), joined our email list, and clicked on our emails.

When this lead converts to an opportunity, the sales team will directly ask how they heard about our company and log that data as well. Combining all of these data points “closes the loop” on the person’s journey through our funnel. We now understand how they entered, what they did in the middle and what marketing activities helped convert them to a customer.

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